FAQs about Online Check-in for the Urgent Care

Is my reservation time a guarantee?

No, it is not. The Urgent Care will do its best to see you when you arrive, but if there are patients with higher acuity, they may be seen first.

What does this service cost?

Nothing.  The use of online check in is absolutely free for patients.

Can I use Online Check-in even if I do not have insurance? What about Medicare or Medi-Cal?

Online Check-in is free for everyone. It does not matter what insurance you have or whether you do not have any.

My insurance requires prior authorization. Can I still use online check in?

We recommend working with your insurance company regarding any possible prior authorization requirements before using online check in.

What happens if I'm late?

There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line and will instead be treated as a walk-in patient.

What if I make a reservation, and then start feeling a lot worse?

If you are feeling worse, do NOT wait for your reservation. Call 911 or go to the nearest Emergency Department immediately.

When I arrive, will I see a doctor right away?

You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

I don't need to go to the Urgent Care anymore. How do I cancel my reservation?

Call the Urgent Care where you made your reservation and tell them that you are canceling your Online Check-in reservation.

I made a reservation, but now I cannot get there on time. Can I adjust my time?

Simply go online and make a new reservation. The system will automatically cancel your old one.